At Riwaayat, every garment is thoughtfully handcrafted with care and precision. Please read our policies carefully before placing an order.
- What if I order multiple products?
If you place an order with multiple products that have different dispatch timelines, all items will be shipped together once every product in your order is ready.
If you wish to receive certain products earlier, you may contact our customer support team, and we will assist you subject to feasibility.
- What are your delivery options?
We ship across India and internationally.
- Domestic and international shipping charges are calculated at checkout.
- International shipping costs may vary depending on destination, order value, and courier partner.
- Any customs duties or taxes applicable for international orders must be borne by the customer.
- What is the time frame for receiving orders?
All Riwaayat pieces are handcrafted at our studio and go through multiple stages of production.
- The standard processing time is 15–20 business working days.
- Delivery timelines may vary based on product type, location, and logistics conditions.
For urgent orders, you may contact our support team before placing the order to check availability.
- How do I track my order?
Once your order has been dispatched, tracking details will be shared with you via email or WhatsApp (where applicable).
For any additional tracking assistance, please contact our customer support team.
- Can I make changes or cancel my order after placing it?
Once an order is placed, no changes, cancellations, exchanges, or refunds are permitted.
We strongly recommend reviewing product details, sizing, and shipping information carefully before completing your purchase.
- Are the colours of the products shown on the website accurate?
All Riwaayat products are photographed under standard lighting to ensure colours appear as true as possible.
However, since each piece is handcrafted, minor variations in colour, fabric texture, dyes, prints, or embroidery may occur. Screen settings and lighting conditions may also cause slight differences between the product image and the actual product.
These variations are a natural part of handcrafted clothing and are not considered defects.